Transsmart Help Center

Release notes

• MyTranssmart/API - Release notes week 28 (2026)
• Subscribe to Transsmart release notes
• MyTranssmart/API - Release notes week 25 (2026)
• MyTranssmart/API - Release notes week 23 (2026)
• MyTranssmart/API - Release notes week 19 (2026)

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Announcements

• SSL Certificate Renewal Notification
• Netherlands Truck Toll 2026 (Vrachtwagenheffing)
• Different carriercodes announcement about new weight symbols on labels for shipments to/from Germany from January 2025
• SSL Certificate Renewal Notification
• Webservice WSDL change

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SmartScan

• SmartScan
• Create your own SmartScan Sheets within MyTranssmart

Trackbox

• TrackBox, Solution, Benefits and what can I customize

Transsmart Track

• Transsmart Track
• Setting up Transsmart Track | 1. Create template groups
• Setting up Transsmart Track | 2. Configure the template
• Setting up Transsmart Track | 3. Sending conditions
• What must be provided to create a Track & Trace email?

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Insurance

• Manual nShift Insurance
• FAQs nShift Insurance
• FAQ: which fields are relevant for the insurance booking process?
• FAQ: what is the claims flow with Cover Genius?
• FAQ: which insurance and tax percentages are used to calculate the premium?

SmartReturns and SmartLabel

• SmartReturns and SmartLabel: Increase customer satisfaction

JasperReports

• JasperReports manual

Tariffs

• Transsmart Tariff Engine

General information

• How to check if a notification mail has been sent
• Status ONHOLD
• Until what status can I edit a shipment?
• What is the meaning of the shipment status?

SmartPrint

• SmartPrint: FAQ's
• Installing the SmartPrint Client
• Support for 300 and 600 dpi label printers in Transsmart

MyTranssmart manuals

• Embedded return form
• Streamed Statuses
• MyTranssmart environments
• Book and print functionality
• Booking a shipment via New Shipment

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MyTranssmart account management

• SSO (Single Sign-On) in MyTranssmart
• Change log page in MyTranssmart
• MyTranssmart quick configuration guide
• Configure default booking profiles
• Add default packages

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Subaccounts

• Theming
• General information subaccount structure
• Create new subaccounts

Integration platform

• Integration Transsmart platform
• Transsmart address specifications; maximum amount of characters
• Transsmart IP addresses

API integration

• Create, update and book prepared shipments
• Sending in and printing your own base64 document
• Using Postman for API integration
• Basic Actions
• Location Select

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Exact Online

• Exact Online connection with Transsmart (Video)
• Exact online | Start-up manual
• Control Shipping method from Exact Online
• Adding a warehouse in Exact Online

Exact Globe

• Exact Globe Twise - new connection Sept 2020

AFAS Profit

• AFAS version 7 - Printing with SmartPrint
• AFAS Profit Establishment Guide

Vendit

• Instruction Vendit
• Vendit nieuwe koppeling

Navision

• ShipIT 4.0

Unit4

• Unit4 koppeling met Transsmart
• Unit4: Changes for new SSL certificate

Integrations

• InsideSCM

Carrier specific features

• NVIT - Norwegian Goods in Transit (Transsmart)
• Create dutiable shipments

General

• Activate a carrier in Transsmart
• Transsmart Carrier list

B2C Europe (ABM)

• B2C shipment restrictions

Bpost (BPO)

• Bpost shipment restrictions

DHL

• DHL Parcel (DHG) shipment information needed outside of EU
• Necessary information for connection to DHL Express
• Necessary information for connection to DHL Parcel Connect
• Necessary information for connection to DHL Parcel (SVT)
• DHL Express shipment restrictions

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DHL Paket (SEM)

• DHL Paket (SEM) shipment restrictions

DPD

• Necessities connection DPA
• DPD shipment restrictions

FedEx

• FedEx shipment restriction
• Necessary information for connection to FedEx

GLS (GNA carrier code)

• Necessary information for connection to GNA
• GLS shipment restrictions

La Poste (LPW)

• La Poste (LPW) shipment restrictions

PostNL

• How to create your PostNL API key
• PostNL Pakje Gemak
• Post NL (PNL) shipment restrictions
• Necessary information for connection to PostNL
• PostNL Services

Red ja Pakketje (RPJ)

• Red je Pakketje (RPJ) shipment restrictions

Transmission (TRM)

• Transmission (TRM) shipment restrictions

UPS

• UPS OAUTH authentication procedure
• Necessary information for connection to UPS
• UPA shipment restrictions

Error messages

• TS11: Receiver country code is incorrect: XX
• [Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
• [originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
• [TS15: Invalid service level time code [value] for carrier [carriercode]]
• TS16: Invalid service level other code [value SL other] for carrier [value carrier]

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Printers and documents

• Downloading a label from the portal
• SmartPrint: Cannot find printer with name 'Default'
• SmartPrint: I'm running SmartPrint as a Windows Service. Why are my default printer settings not taking effect?
• SmartPrint: Error Resolving timed out after 7111 milliseconds (or similar)
• SmartPrint: what is my account information?

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PostNL error messages

• PNL B1: geen INVC huisnummer aanwezig, dit is verplicht voor pakjegemak zendingen
• PNL B1: For service level ZONDAG, a date on a Sunday is required
• PNL B1: org.xml.sax.SAXParseException lineNumber: 1 columnNumber: 1 Content is not allowed in prolog.

DHL error messages

• DHP B1(handle) For Shipments to GB customs info is needed in the booking
• (340015) The declared value is missing.:
• (151) Shipper segment Shipment Id Mandatory Required error:
• (111) Error in parsing request XML:Error: Datatype error: In element 'TermsOfTrade' :...

GLS error messages

• GLB B1: an exception occurred: nl.copernicus.niklas.module....
• GLS socket error response received: :E013:...
• GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
• GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
• GLS B1 The combined length of the street1 and house number fields...

DPD error messages

• DPA carriercode mandatory shipment data for non-EU shipment bookings
• DPD B1 : Error Code(414) : No results left after service code filtering during route lookup
• DPD B1 : Error Code(404) : Product B2C (Home) is not valid to country XX

BPO error messages

• BPO B1: The house number addition value [XXX] for the [RECV] address can not be longer than 8 characters
• BPO B1: The house number addition value [XXX] for the [INVC] address can not be longer than 8 characters
• BPO B1: The house number value [XXX] for the [INVC] address can not be longer than 8 characters

TNT error messages

• TNT B1: unable to execute http call: java.net.SocketException: Connection reset

Dachser error messages

• DAC B1(validateShipmentData) No shr_descr found in the database for this shipment...

ABM error messages

• ABM B1: for a shipment from your country to GB, the following fields are mandatory: SEND VATno SEND EORIno RECV VATno RECV EORIno