Troubleshooting
How to solve the most common carrier and system errors
Error messages
- TS11: Receiver country code is incorrect: XX
- [Zipcode does not meet minimum length requirements.] / [TS12: The recipient's ZIP code is incorrect, please check.]
- [originalCarrier: "TS13: There is no carrier selected for this shipment. Please make sure this is according to the Transsmart carriercode."]
- [TS15: Invalid service level time code [value] for carrier [carriercode]]
- TS16: Invalid service level other code [value SL other] for carrier [value carrier]
Printers and documents
- Downloading a label from the portal
- SmartPrint: Cannot find printer with name 'Default'
- SmartPrint: I'm running SmartPrint as a Windows Service. Why are my default printer settings not taking effect?
- SmartPrint: Error Resolving timed out after 7111 milliseconds (or similar)
- SmartPrint: what is my account information?
PostNL error messages
DHL error messages
GLS error messages
- GLB B1: an exception occurred: nl.copernicus.niklas.module....
- GLS socket error response received: :E013:...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLB B1: an exception occurred: nl.copernicus.niklas.module.includes...
- GLS B1 The combined length of the street1 and house number fields...
DPD error messages
BPO error messages
- BPO B1: The house number addition value [XXX] for the [RECV] address can not be longer than 8 characters
- BPO B1: The house number addition value [XXX] for the [INVC] address can not be longer than 8 characters
- BPO B1: The house number value [XXX] for the [INVC] address can not be longer than 8 characters