Malene Tidemann
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FAQ: which fields are relevant for the insurance booking process?
Below are all fields which are relevant for the insurance booking process such as the opt-in page, settings and shipment fields. 1. Policy holder information in menu [Manage account, Insurance] Co...
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FAQ: what is the claims flow with Cover Genius?
You might have reached this page by clicking the Submit claim link in a shipment that was booked on our Accept environment. Note that submitting claims is only possible via our Production environme...
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FAQ: which insurance and tax percentages are used to calculate the premium?
The percentage excl. taxes depends on the sender and receiver countries of the shipment. 0,7% for domestic shipments 1,0% for EU shipments 1,1% for shipments outside EU Taxes vary by country wher...
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Call Transsmart Customer Service
Feel free to contact us by phone if you experience any key functionality issues with our platform: +31 88 1260 303Opening hours: weekdays 8:45 - 17:00. For service requests and other non-priority q...
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How to submit a request to Customer Service
Due to security reasons, it is now required to register when you submit a request to nShift Customer Service. This article will explain how to submit a request if you have not previously contacted ...
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Status page link
Since 18-8-2022 we've implemented the status page for Transsmart on the following URL:https://statuspage.transsmart.com/ You can subscribe yourself there with your personal e-mail address to keep y...
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Support process
Our support employees are available every day between 08.45 and 17.00 via this customer portal. You can submit a request and will be prompted to select the correct situational parameters that apply...
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Administration and billing
For any questions you might have concerning your invoice, billing, contract, and monthly fees, please contact us using this form.Our invoice and billing department is not reachable by phone.
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Transsmart functionalities list
Core functionalities Functionality Short description of feature Essential Professional Premium Customer support Support via phone, e-mail, and help center. Please see...
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SSL Certificate Renewal Notification
The SSL certificates for our domains will expire soon. These certificates are used to encrypt your data when it is sent over https to our servers.The new certificates will be activated on Wednesday...