Malene Tidemann
- Total activity 179
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 0
-
[ERROR]: No zone found. Please check that no country code is placed before the zipcode and that the service is included in your carrier contract for this destination
(previously [TS28: No zone found])This concerns an error message related to address data. Check the following: Is there a country code present before the zip code? Remove this land code and only a...
-
TS37: It's not allowed to change a shipment with status XXX
When you get the error message [TS37: It's not allowed to change a shipment with status XXX] this means that you are not allowed to make any adjustments to the existing shipment. Below you find an ...
-
TS45: Weight agreements with the carrier are not fully configured.
This error messages has to do with the configured volume and/or load factor. Please check the following points: Is the sender the right address? Is the receiver the right address? And does this c...
-
TS50: Recipient address is a PO box, carrier can not deliver to a PO box.
When you get the error message [TS50: Recipient address is a PO box, carrier can not deliver to a PO box.] this means that the address used (postal code in combination with house number) is a PO Bo...
-
TS51: Value below 1.00 is invalid for cash on delivery shipment
When this error message appears when you try to book a shipment, its root cause is the fact that entering a shipment value is mandatory when choosing Cash on Delivery (COD) as a service. The carrie...
-
[ERROR]: Generic booking error: Failed to calculate rates.
A.k.a. [TS62: No tariff found: check the combination dimension, weight, destination and carrier. ]Tariffs are configured in the backend of Transsmart regarding your contract with the carrier. When ...
-
Error: Read Timed out
When you receive the error message ‘’Read Timed Out’’ during the booking of your order this might be caused by a small disturbance/hiccup on the carrier's side. We suggest to book again after 5 of...
-
xml document data empty
Error message which usually occurs in exact but can have several causes. Recently solved by: TLS 0.1,1.1, 1.2 (thereabout), must be activated/ ticked in the browser settings. Chrome --> settings ...
-
Invalid Access License number
This error message means that no account number has been configured with us. Are you trying to book with a cost center? Then no accountnumber is known for this cost center.Contact our support to so...
-
Receiving Companyname is longer than 35 characters (restricted by carrier)
When the error message Receiving Companyname is longer than 35 characters (restricted by carrier) appears when trying to book a shipment, this is caused by the length of the value in the 'Name' fie...