Malene Tidemann
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TS50: Recipient address is a PO box, carrier can not deliver to a PO box.
When you get the error message [TS50: Recipient address is a PO box, carrier can not deliver to a PO box.] this means that the address used (postal code in combination with house number) is a PO Bo...
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TS51: Value below 1.00 is invalid for cash on delivery shipment
When this error message appears when you try to book a shipment, its root cause is the fact that entering a shipment value is mandatory when choosing Cash on Delivery (COD) as a service. The carrie...
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[ERROR]: Generic booking error: Failed to calculate rates.
A.k.a. [TS62: No tariff found: check the combination dimension, weight, destination and carrier. ]Tariffs are configured in the backend of Transsmart regarding your contract with the carrier. When ...
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Error: Read Timed out
When you receive the error message ‘’Read Timed Out’’ during the booking of your order this might be caused by a small disturbance/hiccup on the carrier's side. We suggest to book again after 5 of...
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xml document data empty
Error message which usually occurs in exact but can have several causes. Recently solved by: TLS 0.1,1.1, 1.2 (thereabout), must be activated/ ticked in the browser settings. Chrome --> settings ...
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Invalid Access License number
This error message means that no account number has been configured with us. Are you trying to book with a cost center? Then no accountnumber is known for this cost center.Contact our support to so...
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Receiving Companyname is longer than 35 characters (restricted by carrier)
When the error message Receiving Companyname is longer than 35 characters (restricted by carrier) appears when trying to book a shipment, this is caused by the length of the value in the 'Name' fie...
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[addresses[1]: "address {RECV} {city}: size must be between 1 and 64"]
When this error message appears, this is caused by an irregularity within the 'City' field of the receiving party. There are two root causes: The 'City' field of the receiving party is not filled a...
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Shipment with reference '1234' already exists with status DONE and cannot be changed or booked again.
When you get this error this means the chosen reference has already been used in the past. You can only use a reference once. Besides that you can't change a shipment which has the status DONE. Thi...
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No valid transit times found
Due to a combination of your chosen service level and address data (sender, receiver), the carrier cannot determine a transit time. Please check if you've entered the correct data and service level...