In the later months of 2024, UPS will shut down access to their old webservices platform. In Transsmart, this old platform is used when booking shipments with carriercode UPS.
Once the shutdown takes place, all bookings made with carriercode UPS will fail with a booking error.
To continue booking UPS shipments, you must switch to the new carriercode UPA.
In addition, your UPA configuration must use the OAuth authentication method.
What you need to do
Follow the attached manual to create the required credentials in your UPS portal.
Generate a Client ID and Client Secret.
Submit these credentials to us by creating a new ticket via the Help Center. We will configure them in your Transsmart account.
Important notes
Make sure you select and configure the correct UPS app in the UPS portal.
Incorrect configuration will result in booking errors, such as:
[ERROR]: Ups error: 250002 – Invalid Authentication Information.Transsmart cannot create these credentials on your behalf.
Transsmart cannot change any settings in your UPS portal.
If you experience issues while setting this up, only UPS or your UPS service desk/contact person can assist you.